The London Lane Clinic

020 8460 2661


Guidance for our patients     Last updated 3.6.20


Due to the coronavirus pandemic we have had to change our system of appointments.  If you need to see a GP (for any health problem), you will need to use an “online consultation” – click on the blue box (called e-consult) on this website’s home page and complete the on-line form (no log-in details required).  If you don’t have access to the internet, you can telephone the surgery and a member of the reception staff will complete and submit the on-line form for you.  This will be seen by one of our doctors and responded to by the end of the next working day, and you may have avoided having to come into the surgery.

The ability to book face-to-face appointments over the internet has been suspended in line with all other general practices while the Coronavirus crisis lasts.

If you do have to come to the surgery, you will be stopped at the entrance and asked a number of questions by a member of our staff in relation to Coronavirus.  This is to ensure the safety of all our patients and staff.


Due to the current Coronavirus situation we are no longer able to issue paper prescriptions.  Therefore, when requesting your prescription please include your choice of nominated pharmacy so that we may send the prescription electronically to the pharmacy.

Sick notes

Sick notes cannot be collected from the surgery.   Wherever possible, these will be emailed, otherwise they will be posted.

Nurse services

Our nurses are still providing the following services:

  • Child & baby immunisations
  • Dressings
  • Vaccinations for pregnant women
  • B12 vaccinations, if clinically urgent
  • Zoladex and other hormone injections
  • Clinically urgent blood tests
  • Telephone consultations for contraception, mental health reviews, and asthma reviews.

Please phone the surgery if you have any queries about this.


If you are feeling unwell with a new, continuous cough or high temperature (37.8 degrees and above), please stay at home – do NOT come to the surgery – and avoid contact with other people.

If you have symptoms of Coronavirus infection, however mild, stay at home and do not leave your house for seven days from when your symptoms startedAny individuals in the same household are being asked to self-isolate for 14 days from that moment as well.  If other members of your household develop symptoms, however mild, at any time during the 14 days, they must not leave the home for 7 days from when symptoms started.  Staying at home while you have coronavirus (COVID-19) helps to protect your friends, colleagues and the wider community. It will also help to control the spread of the virus.

We realise that staying at home may be difficult or frustrating, but there are things that you can do to help make it easier. These include:

Plan ahead and ask your family, friends or employer for help to ensure that you can successfully stay at home.

Stay at least two metres (about three steps) away from other people in your home whenever possible.

Sleep alone, if that is possible.

Wash your hands regularly for 20 seconds, each time using soap and water.

Stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible.

You do not need to call NHS111 to go into self-isolation. If your symptoms worsen  during home isolation, or are no better after seven days, use the

 NHS 111 online service at  If you have no internet access, you should telephone 111.  For a medical emergency only, dial 999.

While at home you should make sure you do the following things:

You should remain in your home. Do not go to work, school, or public areas, and do not use public transport or taxis.

You will need to ask friends or relatives if you require help with buying groceries, other shopping or picking up medication.  If you are at highest clinical risk you can contact the council to request assistance either by telephoning or by clicking on the following link:

You can order medication by phone or online. You can also order your shopping online. Make sure you tell delivery drivers to leave items outside for collection if you order online. The delivery driver should not come into your home.  Wash your hands after taking in deliveries.

Avoid visitors in your home.

For further guidance on staying at home visit’

The government and NHS are well-prepared to deal with this virus.  You can help too.

Germs can live on some surfaces for hours.  To protect yourself and others:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue and, to kill the germs, wash your hands with soap and water, or use a sanitiser gel.  Wash your hands thoroughly for at least 20 seconds.
  • Do not share pens, avoid shaking hands, avoid using door handles when possible (push the door open with your arm).  Regularly clean door handles and other shared items

This is the best way to slow the spread of almost any germs, including Coronavirus.

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff, while also ensuring services are available to the public as normal.

Check online at and at for the latest COVID-19 information before contacting the practice.

Face coverings

On 11th May the government issued advice that the public consider wearing face coverings in enclosed public spaces where you may be more likely to come into contact with people you do not normally meet.  Face coverings can help us protect each other and reduce the spread of the disease if you are suffering from coronavirus but not showing symptoms. People with coronavirus symptoms, as well as members of their household, should continue to follow the advice to self-isolate.

They may be beneficial in places where it is hard to follow maintain social distancing measures. This applies when using public transport, such as trains, buses and metro systems, or when visiting shops.

They do not need to be worn outdoors, while exercising, in schools, in workplaces such as offices and retail, by those who may find them difficult to wear, such as children under two or primary aged children who cannot use them without assistance, or those who may have problems breathing while wearing a face covering.

The public is being strongly urged not to purchase surgical masks or respirators. These are prioritised for healthcare workers working in more high-risk environments where the risk is greatest.

Instead the public is encouraged to make face coverings at home, using scarves or other textile items that many will already own. Read the guidance on how to wear and make a cloth face covering.


If you, or a relative are at very high risk of severe illness from coronavirus because of an underlying health condition please click on the following website link for guidance: guidance This guidance was updated on 1st June 2020 and can be summarised as follows:

The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June

From 1 June, they can, however ,spend a short period of time outdoors each day with members of their household, still maintaining 2 metres distance from others.

If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.

Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.

The support for shielded people remains in place and unchanged.

The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June.

Advice for parents

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS111 or go to the Accident & Emergency Department (A&E).  During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do.  Please click on this link for guidance: Coronavirus Parents Guide


NHS Volunteer Responders

If you are over the age of 18 and are fit and well with no symptoms and would like to volunteer to help vulnerable patients with food deliveries etc, please click on this link


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