The London Lane Clinic

020 8460 2661

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the General Data Protection Regulation 2018.  Any request for access to medical records by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Carers A carer is someone of any age who, without payment, looks after a friend, neighbour or relative who needs help because of frailty, physical or mental illness or disability.  ... [continue] Carers

Complaints policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone : 020 8460 ... [continue] Complaints policy

Emergency Summary Care Record

NHS Summary Care Records were introduced to improve the safety and quality of patient care.  They are electronic records which give healthcare staff faster, easier access to important information about you to help ... [continue] Emergency Summary Care Record

Firearms Certificates

Please note that at this surgery the doctors have a conscientious objection to the holding of firearms and so do not engage in the firearms certification process.

GP2GP

Electronic transfer of new patients’ records: GP2GP General practices hold copies of your patient health records electronically and in paper format.  GP2GP is the technology that transfers your electronic health ... [continue] GP2GP

How to register

This is an NHS general practice.  We have an open list and welcome requests for registration from patients living in our practice catchment area. Our catchment area covers most of the ... [continue] How to register

Named accountable GP

All patients at the practice have a named accountable GP.  If you are unsure who yours is, you can enquire at Reception. Your named GP is responsible for co-ordinating aspects ... [continue] Named accountable GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

PMS Contract – Publication of Net Earnings

All GP Practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at the ... [continue] PMS Contract – Publication of Net Earnings

Practice boundary

Our catchment area covers most of the BR1 postcode area along with some of BR2 and BR7 extending from Scotts Lane/Pickhurst Lane in the west to Lower Camden/Blackbrook Lane in the ... [continue] Practice boundary

Practice Privacy Notice

To find out why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to ... [continue] Practice Privacy Notice

Safeguarding

Are you concerned about the safety of an adult? If you have an adult safeguarding concern, please use the link below for the London Borough of Bromley website: https://www.bromley.gov.uk/info/731/safeguarding_adults/280/safeguarding_adults_at_risk/2   ... [continue] Safeguarding

Updating your details

If you change name, address or telephone number, please let us know as soon as possible. You can notify us by letter or use the practice’s Change of Patient Details form ... [continue] Updating your details

Using this website

Any medical information on this website, and on any sites linked to this website, is general advice only and SHOULD NOT be used as a substitute for the personal advice patients ... [continue] Using this website

Violent or abusive behaviour

We take seriously any aggressive, threatening, abusive or violent behaviour against any of our staff or patients. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, ... [continue] Violent or abusive behaviour

Local Care Record

The Local Care Record enables the sharing of electronic information between GP practices, hospitals and community services. The Local Care Record allows care professionals to view medications, previous treatments, test ... [continue] Local Care Record

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