Complaints policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone : 020 8460 2661 or, if you prefer, in writing to

The London Lane Clinic
Kinnaird House
37-39 London Lane
Bromley
Kent
BR1 4HB

or e-mail broccg.londonlaneclinicpost@nhs.net. (Please note this e-mail address is provided for complaints correspondence only.  It should NOT be used for clinical correspondence.  On-line clinical queries, prescriptions requests etc should be made using the EMIS Patient Access system.)

Every effort will be made to answer your concerns as soon as possible.

If you are unable to resolve your complaint locally, you may contact NHS England on telephone 0300 311 22 33 or e-mail England.contactus@nhs.net