Violent or abusive behaviour

We take seriously any aggressive, threatening, abusive or violent behaviour against any of our staff or patients. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, swearing, physical contact and/or aggressive gestures.  The practice will consider removing a patient from the practice list who is aggressive or abusive towards a doctor, nurse, member of staff, or other patient. If a patient damages property or is responsible for physical abuse against staff, doctors or nurses, they will be removed from the practice list.