We take seriously any aggressive, threatening, abusive or violent behaviour against any of our staff or patients. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, swearing, physical contact and/or aggressive gestures.  The practice will consider removing a patient from the practice list who is aggressive or abusive towards a doctor, nurse, member of staff, or other patient. If a patient damages property or is responsible for physical abuse against staff, doctors or nurses, they will be removed from the practice list.