Appointments

We have a combination of booked surgeries and open access clinics.  Appointments can be booked in person,  by telephoning the surgery or by booking over the internet (see details below of how to use the Patient Access internet facility).

Open Access Clinics are held each week day morning from 8am.

Since 5th April 2017 the Open Access Clinic has been made up of bookable timed appointments.  From 8am each morning patients have the option to book an appointment in that morning’s open access clinic either on-line, in person (as before) or by telephone.  There are a set number of Open Access Clinic appointments available each morning.   Once these have been allocated there will be no further appointments that morning and patients will need to wait until 8am the following week day morning to book the next available open access clinic appointment.

There are also some pre-booked morning appointments available from 8.10am which can be booked in advance of the day.

Patients have the right to a same day assessment if clinically indicated.  The surgery guarantees that patients who require urgent care or advice will receive a clinical response on the day.

If more than one member of your family needs to be seen, please remember to make a separate appointment for each person.  This will give the doctor enough time to deal with each patient.

If you are unable or no longer wish to attend an appointment, please could you let us know in time so that the appointment can then be used by another patient.

When you book an appointment we try to make sure you see the doctor of your choice, but if he/she is not available we may ask you to see another doctor.  If you prefer a particular type of doctor eg female/male we will do our best to respect this choice.  However, not all the doctors in the practice provide all services, and specific doctors may not be immediately available.

Please let us know if you have any specific communication issues eg hearing/vision impairment, language difficulties etc and we will try to make sure we accommodate this in our communications with you for example by using larger print in correspondence with you.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.  Facilities for examining and treating patients are better at the surgery than in a patient’s home, and home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.  Occasionally the doctor may feel it is more appropriate to telephone you and offer advice over the phone rather than visiting.  Home visits are restricted to patients who are house-bound or who have a condition that necessitates a visit at the GP’s discretion.

This surgery is not equipped as a casualty station and does not have a doctor on the premises at all times.  If you think you need stitches or have broken something, please go directly to your nearest Accident & Emergency Department.  If the incident is more urgent, please dial 999 or 112 for an ambulance.

Pre-booked appointments at weekends & evenings

In Bromley we have a “GP Hub” service whereby you can attend one of three hubs – the Beckenham Beacon, 395 Croydon Road, Beckenham BR3 3QL, the Crown Medical Centre, Crown Lane Bromley BR2 9GT or Poverest Medical Centre, 42 Poverest Road, St Mary Cray, Orpington BR5 2DQ- for appointments in the evenings (4pm-7.40pm), Saturdays (8am-8pm) and Sundays (8am-8pm).  These appointments can be booked via our reception staff by telephoning 0208 460 2661 Extension 1.

Internet Booking of Appointments : EMIS ACCESS

If you wish to book appointments over the internet,  first please contact Reception.  You will be asked to complete a short form and provide picture ID.  They will then provide you with the details and your pin number.  To set up your account you click on the link on the home page of this website.  Once you have set up your account, you will be able to book over the internet up to two (non-urgent) appointments at any one time with a doctor.

This facility can also be used to request repeat prescriptions, to view your medications, allergies and adverse reactions, view further details on your medical records such as lab report results, diagnoses and consultation dates, and to send messages to the practice.

Chaperones

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment or when checking in.  You may also ask the doctor or nurse during the consultation and this will be arranged.  All our staff who act as chaperones have been Disclosure and Barring Service checked and have undertaken chaperoning training

DNAs

A DNA is someone who Did Not Attend for an appointment and did not advise us beforehand.  In the year 2016/17 an average of 191 doctor and nurse appointments per month were wasted at the London Lane Clinic because of this.  These were appointments that could have been used by other patients.  If you cannot or no longer wish to attend an appointment you have booked, please let us know in advance by phoning 020 8460 2661, or, if you booked it via the internet, you can cancel it via the internet.

Out of Hours Service

In the evenings after 6.30pm until 8am the following morning, and all weekend from 6.30pm on Friday evening until 8am on Monday morning you should call NHS 111 if you think you may need to be seen urgently by a doctor.  Your medical need will be assessed and you will be directed to the appropriate service.  We are members of our local GP co-operative, Emdoc, which is staffed by Bromley GPs and provides the out of hours service for our patients.